Privacy Policy

At UNMADE Sleepwear, we place great importance on protecting the personal data of our customers and visitors to our website. We are committed to respecting your privacy and ensuring the security of your personal information (hereinafter “Personal Data”), in accordance with the General Data Protection Regulation (GDPR).

This policy is designed to give you clear and transparent information about the types of data we collect, why we use it, and the measures we take to protect it.

1. What data do we collect?

We only collect the data that is strictly necessary to manage our services and maintain our relationship with you:

• Account and billing data: first name, last name, postal address, phone number, email address, encrypted login details, payment information.
• Order and delivery data: purchase history, preferences, delivery addresses, parcel tracking information.
• Browsing data: cookies, pages visited, approximate location, shopping behaviour — collected via Google Analytics and similar tools.

2. How do we collect your data?

Your data is collected when you perform the following actions:

• Creating a customer account or placing an order;
• Signing up to our newsletter or taking part in a promotional offer;
• Browsing our website www.unmadesleepwear.com (cookies);
• Contacting us via a contact form or our customer service team.

Data is collected with your prior consent where required and is used to manage your orders, communications and to improve our services.

3. Why do we use your data?

Your personal data is used for legitimate and clearly defined purposes, such as:

• Processing and delivering your orders;
• Providing customer service and after-sales support;
• Sending you news and information about UNMADE Sleepwear (newsletter, exclusive offers);
• Improving your browsing and shopping experience on the Site;
• Preventing fraud and ensuring transaction security;
• Complying with our legal and tax obligations.

4. Who do we share your data with?

Your data is strictly confidential and only shared with:

• Authorised members of our team;
• Our logistics partners (carriers, warehouses);
• Our secure payment providers (such as Shopify Payments, Stripe, PayPal, etc.).

All of our partners are contractually required to respect confidentiality and ensure the protection of your data. No data is sold or transferred to third parties for commercial purposes.

5. Is your data transferred abroad?

Your data is primarily hosted and processed within the European Economic Area (EEA). If data is transferred outside the EEA, UNMADE Sleepwear ensures that the recipients offer a level of protection equivalent to that required by European regulations (standard contractual clauses, adequacy decisions, etc.).

6. Use of cookies and social media plug-ins

We use cookies to improve your browsing experience, analyse website traffic and tailor our communications. You can manage or refuse cookies via your browser settings.

We also use social media plug-ins (such as Facebook, Instagram, WhatsApp, TikTok). If you are logged into these services while browsing our Site, they may collect certain browsing data. You can avoid this by logging out of your social media accounts before visiting our Site.

7. Newsletters and marketing communications

By subscribing to our newsletter, you agree to receive information and offers from UNMADE Sleepwear. You can unsubscribe at any time by clicking the unsubscribe link included in each of our emails or by contacting us via our contact form here.

8. Data retention period

Your data is kept for limited periods:

• Customers: for the duration of the commercial relationship, then 3 years from the last purchase or contact, for follow-up and marketing purposes.
• Prospects (non-customers): up to 180 days after the last interaction.
• Legal data (billing, warranties, disputes): for the period required by applicable legal obligations.

9. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data.
• Right to rectification: correct or update your personal information.
• Right to erasure: request the deletion of your data (subject to our legal obligations).
• Right to object or withdraw consent: object to the use of your data for marketing purposes or withdraw your consent where it is the basis for processing.

To exercise your rights, you can contact our Data Protection Officer via our contact form here. We are committed to responding within a maximum of 30 days.