Shipping & Delivery Policy

Last updated: 20 November 2025

At UNMADE Sleepwear, we are committed to offering a fast, reliable and transparent delivery service. Below you’ll find all the details regarding delivery methods, fees, timeframes and general conditions.

ARTICLE 1. Delivery methods

We currently offer one delivery method:

  • Standard tracked delivery — free of charge.

ARTICLE 2. Delivery areas

Delivery is available across Australia, the United Kingdom and the US.
The list of destinations we serve may change at any time. Availability for each country is clearly shown at checkout.
For any specific request regarding delivery within Europe or internationally, please contact our customer care team here.

ARTICLE 3. Processing & delivery times

  • Australia, the United Kingdom and the US: orders are prepared the same day and the estimated delivery time is between 2 and 5 working days after dispatch.

On average, our customers receive their parcels within 2 to 5 working days.

These delivery times are given as an indication only and may vary depending on the destination, time of year and local logistical constraints. All delivery fees (if applicable) are clearly communicated to the customer during the checkout process.

Deliveries are only made to valid addresses (excluding P.O. boxes, hotels, temporary accommodation or fixed postal points).

Note: Some destinations may not be available at all times. Only the options displayed at checkout are guaranteed.

ARTICLE 4. Order tracking

A tracking number is sent by email as soon as your order has been dispatched, allowing you to follow your parcel in real time.
If you do not receive this email or if you have any questions, please contact us here.

ARTICLE 5. Customer responsibility – Accuracy of address & parcel receipt

The customer is responsible for the accuracy of the delivery information provided at the time of ordering. In the event of an error, UNMADE Sleepwear cannot be held liable for any delay or failure in delivery.

Upon receipt, the customer must check the condition of the parcel and the items delivered. Any anomaly (damaged parcel, missing item) must be reported immediately, with precise notes on the carrier’s delivery slip.

In the event of a missing or damaged item, an investigation may be opened with the carrier (up to 21 working days). If the item is found, it will be resent to the customer. If not, a replacement or suitable solution will be offered by UNMADE Sleepwear.

Once a parcel is marked as “delivered” to the address provided at checkout, the order is considered fulfilled and no refund can be issued for a parcel notified as delivered.

ARTICLE 6. Questions & support

For any questions about delivery or tracking of your order, our customer service team is at your disposal:

  • Via our contact form: here
  • Monday to Friday, 9:00 a.m. – 6:00 p.m. (excluding public holidays)

Thank you for choosing UNMADE Sleepwear.